You rely on your LAEMPE CoreCenter. And you're skilled at keeping it running at peak performance. But when you need us, you need us now…and sometimes that can't wait until tomorrow. With one of the largest technical staff of experts in our market, standing-by to support you, you can now have us there virtually in a matter of minutes. Through technology, we can be with you, seeing what you see, supporting you in real-time. We can guide you in a way that has never been seen in our industry, without ever getting on a plane, regardless of where we are.
LAEMPEar: More Than Just A Service
LAEMPEar - the ‘ar’ stands for augmented reality. A word for letting you see normally while adding items into your view that you can see, move around, read, watch. With the LAEMPEar lens, and any smartphone, tablet, PC etc., we can connect with you, see what you see, while you see us guiding you through maintenance, training, a quick fix or to simply hear what you hear so we can help you keep your Laempe machine running at peak performance. Empower your team with new LAEMPEar.
How Do We Use LAEMPEar?
Technical Support
"When being there soon is not soon enough.”
It’s not just our tagline…it’s the truth. When you need help, soon is sometimes not enough. While resolving over the phone works and getting on a plane to come help is part of our capability, being there now is possible with a subscription to LAEMPEar®. Put on the lens and within seconds, we will see what you see, and rather than fix it for you, we guide your team through the resolve, using their hands, empowering your team to resolve and learn for the future.
Training
Training in-person is great…but with LAEMPEar®, your team puts the LAEMPEar® lens, and we get away from the classroom and on the machine using their hands and eyes, guided real-time by our (SME) knowledge-expert, and your team, and placing annotations and documentation right in t their view for a total emersion training experience. Teach a man to fish…well you get it…)
Machine Inspections
We have added LAEMPEar® to our industry leading CoreService® machine review programs, preventative maintenance, and soon-to-be -launched, LAEMPECi®, our Continuous Improvement Program. By adding a new technology that will empower your team, transfer knowledge, and increase collaboration using the new interactive tool LAEMPEar®, this makes an already good program, great.
Project Management
Before during and after your machine selection, construction, and installation, LAEMPEar® will bring you into our project in a virtual way. We can begin by having you and your LAEMPE REICH project manager view your facility, real time, anytime, to scan the site of your new LAEMPE machine. During construction, our team uses LAEMPEar® to provide you with a complete, interactive view of your machine, in our factory, real-time, allowing you to monitor and watch your machine being created.